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Moderator: Eric Fisher

Staff Writer, Sports Business Journal / Daily

Eric is a New York-based staff writer, covering baseball, technology and digital media. He also is a regular moderator in SBJ’s annual series of high-level industry conferences. With SBJ since 2005, Fisher joined the magazine from The Washington Times, where he was the newspaper’s first sports business reporter. Prior to moving to Washington, Fisher was the business and real estate editor of the Easton (Md.) Star-Democrat. A native of upstate New York, Fisher is a graduate of St. Bonaventure University, and also studied at the National University of Ireland, Maynooth. 

Tuesday, June 19

An Inside Look at the NFL’s Ticketing Framework

The NFL’s ticketing landscape is changing. The league signed a pair of five-year, large-scale ticketing deals with Ticketmaster and StubHub. During this session, panelists will discuss how the deals were structured, how they’re working together and what this new open ticketing policy will mean to NFL fans.

Robert Gallo, Vice President, Club Business Development, NFL
Scott Jablonski, General Manager, NFL, NBA & NHL, StubHub
Brendan Lynch, General Manager NFL, Ticketmaster
Moderator: Eric Fisher, Staff Writer, Sports Business Journal / Daily

Analytics: Getting to Know Your Fans Down to the Smallest Details

We all know data is king and can be a gold mine if managed correctly. Each day we’re learning more and more about the fans that enter sports and entertainment venues, but, in many ways, we’re only scratching the surface. What is the best method to obtain valuable data; how do you filter through the information; how are you using customized campaigns to target specific fan sub-sets; and what are the most optimal revenue opportunities. Participants will share their thoughts on these and other questions.

Mike Banville, CEO, SSB
Kelly Cheeseman, Chief Operating Officer, Los Angeles Kings & AEG Sports
John Forese, Senior Vice President & Head, Data and Marketing Services, Ticketmaster
Matt Wolf, Senior Vice President, TMBO, NBA
Moderator: Eric Fisher, Staff Writer, Sports Business Journal / Daily

The Rapidly Changing Secondary Market: Integration and Consolidation

With the changes in the secondary market, the ticketing industry continues to stand as one of the most actively changing segments of the entire sports business. Brokers are working more closely with teams to create efficiencies and a more streamlined process. During this session, you’ll hear panelists discuss how they’re working with partners to integrate systems, share data, control prices and ultimately improve the bottom line while enhancing the fan experience.

Ian Campbell, Director, Club Services, MLS
Mike Garvie, Senior Vice President, Event Investment, Ticket Galaxy
Greg Nortman, Chief Strategy Officer, Dynasty Sports & Entertainment
Patrick Ryan, Co-Founder, Eventellect
Moderator: Eric Fisher, Staff Writer, Sports Business Journal / Daily
Wednesday, June 20

Strengthening Security in and Around the Venue

Keeping fans safe within and around a venue is paramount for any organization and the task continues to be increasing difficult. This roundtable discussion will explore how organizations can share critical information, what can be done to better secure the perimeter, how technology can help to secure a building, and what can be done moving forward to increase fan safety.

Matt Bettenhausen, Chief Security Officer, AEG
Aaron Liepins, Director, Security, Target Center
Ernest Lorson, Protective Security Advisor, US Department of Homeland Security
Kim Stone, Executive Vice President & General Manager, AmericanAirlines Arena and the Miami HEAT
Dave Thomas, Vice President, Security, Sacramento Kings
Moderator: Eric Fisher, Staff Writer, Sports Business Journal / Daily

How Can Venues and Their Partners Use Analytics to Provide a Better Fan Experience?

During this session, we will hear panelists discuss how venues and their partners work together to gather, analyze and share information. They’ll explain how this data is used to target fans and create programs that enhance the fan experience all while increasing ROI.

Brandon Lloyd, CEO, Bypass
Laura Meyer, Vice President, Business Intelligence, Minnesota Timberwolves & Lynx
Sandeep Satish, Director, Partner Strategy, E15
Andrew Spencer, Director, Customer Engagement and Revenue, Delaware North Sportservice
Moderator: Eric Fisher, Staff Writer, Sports Business Journal / Daily