British Watchdog Has 'Serious Concerns' With Viagogo

Britain's Competition & Markets Authority said on Thursday that it had "serious concerns" that ticket reseller Viagogo had not complied with a court order that required the company to make changes to business practices that broke consumer law, according to Tanishaa Nadkar of REUTERS. The secondary ticketing market has "come under fire" from politicians and regulators for "sometimes sky-high prices and misleading customers." The court had earlier asked Viagogo to make many changes including "ensuring that customers have more information" on sellers, warnings if customers will not get a spot at an event, easy refunds and "not giving out misleading information about the availability or popularity of tickets sold." The CMA said in November that Viagogo will "have to overhaul the way it does business." The company was given until mid-January to comply with the order. Viagogo said, "We are compliant. That is the only statement we have at this time" (REUTERS, 1/24).