Season-ticket holders generally are guaranteed their place in the playoffs, but that has not been the case this yearGETTY IMAGES
A number of Islanders season-ticket subscribers have found the process of buying tickets for the playoffs to be "a frustrating one," as some longtime subscribers complained that they have been "relegated to the back of the line and sent through a laborious process while the team has given priority to those who have purchased subscriptions" for UBS Arena, according to Larry Brooks of the N.Y. POST. Islanders Senior VP/Ticketing & Premium Michael Cosentino said, “We have allowed our longest-tenured members first access to seats. No one has jumped the queue with those who have been with us for several years. We certainly are mindful of that." He added, “We had a very high renewal rate into UBS Arena, but if people chose not to renew and are no longer going to be members in the future, they’re still in the queue, it’s just their tenure is reflected at the end of the line.” Brooks notes several Islanders fans have "expressed frustration ... over the postseason ticket-buying process." Cosentino said, “It’s tight because we have sold out at UBS Arena where we have about 15,000 subscriptions, including our premium club seats, but there are tickets available for all existing subscribers.” Brooks notes season subscribers generally are "guaranteed their seat location for the playoffs," but that has "not been the case here as the organization has had to contend with and adapt to shifting state regulations regarding COVID-19" (N.Y. POST, 6/17).
