Ace Ticket is offering refunds for most tickets it sold to Red Sox games at Fenway ParkGETTY IMAGES
The Red Sox, Celtics, Bruins and Revolution are "holding more than roughly $100 million in combined ticket sales for games that have been postponed between March and the end of May because of the COVID-19 pandemic," and for fans, the road to a refund is "something of a roundabout," according to Michael Silverman of the BOSTON GLOBE. The teams "emphasized that their leagues have granted them autonomy to resolve a situation involving any ticket-holder who is undergoing economic hardship, possibly including an immediate refund, but it is up to individuals to initiate that discussion." Silverman noted Ace Ticket is "offering refunds for most tickets it sold to Red Sox, Celtics, Bruins, and Revolution games," even though Ace Owner Jim Holzman has "seen his sales plummet" 90% since the NBA shut down March 11. Holzman said he is using the profits he has made over the last decade to keep his $60M company moving forward and retaining his 40 employees because "that’s my responsibility as a business owner." Silverman noted that is "also why he is offering refunds to every possible buyer who bought a ticket to a local game through his company." The Massachusetts Attorney General’s office said that it has "started hearing from people about refunds for sporting events and other event cancellations." Silverman noted since March 1, the office has "heard 107 complaints." But while "everyone waits, ticket money remains with the teams" (BOSTON GLOBE, 4/25).
