SBJ/March 18-24, 2013/Forty Under 40
Forty Under 40
Published March 18, 2013, Page 38A
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“We really are fanatics. The guy that they hired to run the store walked out on them,” Trager said. “The amount of inventory that we carry and our customer service policies — we’re very focused on the customer having stuff and doing things that a lot of companies don’t do.”
Since moving online, and shipping the company’s first online order in 1998, it’s been Trager’s push to increase Fanatics’ Internet presence, and that’s been key to turning the company into the business it is today, operating online stores for leagues, brands and more than 200 collegiate and professional teams. Among those properties are the NFL, NBA, NASCAR and ESPN.
While the focus now is on e-commerce and not brick-and-mortar stores, Trager says the company hasn’t changed much from those early days.
“We’re still running a retail business and we’re still trying to satisfy our customers and we’re still doing things a little bit crazy,” he said.
Chief operating officer since 2002, Trager still works alongside his uncle and father; Alan is CEO, Mitch is chief strategy officer. In total, Fanatics has more than 2,000 employees in product management, graphic design, technology and logistics as well as the customer service department.
“I’ve never been a great athlete, but I’ve always been a great fan,” Trager said. “That gives me a lot of pride and gets me excited about the opportunities that are before me now to continue to service the fan and bring assortments and collections together for large-market teams and small-market teams alike.”
| Age: 40 (turned 40 Feb. 6)
Title: Chief operating officer
COMPANY: Fanatics Inc.
EDUCATION: B.S., business administration, University of Florida
FAMILY: Wife, Alison; twins Brooke and Elli (7)
CAREER: Worked for John Hancock and as a manager at WellSpring Resources before joining Fanatics in 1997
FIRST JOB: Worked the bleach and bar soap aisle at a grocery store when I was 14.
HOW DO YOU STRIKE A WORK-LIFE BALANCE?: Schedule everything.
| BEST BUSINESS ADVICE RECEIVED: Don’t sweat the small stuff.
FAVORITE IPAD APP: The kids love to play Video Star, and I get to be the director.
PERSONALITY, IN A TWEET: Even keeled, calm, sociable and usually smiling or passionately trying to influence change for something important.
FARTHEST TRAVELED FROM U.S.: Israel
STRESS RELEASE: Pilates class
PET PEEVE: Those who look out the window instead of in the mirror.
GUILTY PLEASURE: Golden Corral with my kids
FANTASY JOB: Business teacher