SBJ/June 27 - July 3, 2011/In Depth
Cisco brings it home
Published June 27, 2011, Page 17
Brand: Cisco Umi Telepresence
Properties: NBA, NHL
Agency: The Marketing Arm
The goal: Promote the company’s Telepresence product to mainstream consumers, specifically families.
Why it worked: “We brought Telepresence into the living room of consumers and helped people understand the environment and the context of where they could use this technology.” — Mike Kisch, director of Telepresence marketing at Cisco Systems
“Being able to talk to [an athlete] creates that unique experience which inspires fans to tell their friends,” said Mike Kisch, Cisco’s director of Telepresence marketing. “It’s a powerful experience.”
Cisco’s Telepresence video-conferencing technology can be found in corporate boardrooms across the country. However, Umi is aimed at the general consumer, specifically families. The system connects to a home’s HDTV to allow friends and families to connect and see each other as they chat.
Said Kisch: “We want to bring Telepresence into the living room.”
The Marketing Arm provided staffing for the Umi exhibit, and Cisco developed the RV in-house. In addition to the opportunity to talk with the athletes through the video link, fans could talk with each other over the device, as the exhibit featured a Telepresence screen on the outside of the RV as well.
Cisco rolled out its experiential campaign in October, and it first traveled to malls across the country, where the RV put on 250,000 demonstrations in three months.
The technology maker targeted the fan expos at both the NBA and NHL all-star games due to the family-friendly atmosphere at both events.