BT Television Complaints Double After Champions League Coverage Starts

BT "was the most complained about pay-TV service in the third quarter of the year, with the number of unhappy customers more than doubling following the start of its Champions League football coverage," according to Mark Sweney of the London GUARDIAN. BT TV "has seen the number of complaints about its service jump from 11 per 100,000 to 25 per 100,000 quarter-on-quarter in the three months to the end of September." To put the scale of the complaints in context, "the industry average is five per 100,000." The Champions League "is likely to have been a factor in the jump in complaint numbers, although it would not have been the only one." Ofcom, which also measures the quarterly complaints of TV services provided by Sky, Virgin Media and TalkTalk, "found BT to be the most complained about service for 10 of the last 11 quarters" (GUARDIAN, 12/15).