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SBD Global/July 4, 2012/Olympics
Published July 4, 2012
OLYMPIC OBSTACLE: In London, Jacobs & Kortekaas wrote queues for immigration at Heathrow have again reached "unacceptable levels" at peak times. Heathrow owner BAA said that travelers not of European citizenship had to wait up to 90 minutes to pass through immigration last week. The wait time doubled the maximum wait time target, and "frustrated passengers complained that only a portion of the desks were manned." The Home Office admitted there had been breaches of its service level agreement in recent days, but "insisted the Olympics travel rush would go smoothly" (FINANCIAL TIMES, 7/2).