The Bucs said that they "have established a procedure
for reviewing individual situations" of season-ticket
holders upset with the placement of their seats at the new
Raymond James Stadium, according to Katherine Smith of the
TAMPA TRIBUNE. Ticket holders can call the Bucs' ticket
office and a customer service rep will take specific
information. The team's seat allocation committee, led by
VP/Sales Administration Roni Costello, will then review the
case. Smith: "What good it will do remains to be seen."
Bucs VP/Marketing & Communications Rick McNerney said that
this "is not really an appeal process, but more of a case of
the Bucs explaining how they came up with the seat location
and the season-ticket holder trying to understand" (TAMPA
TRIBUNE, 8/18). McNerney said that of the 50,000 season-
ticket holders, the number of dissatisfied customers is "a
small but obviously vocal group" (ST. PETE TIMES, 8/18).
RAIL-ROADED: While the Ravens sold more than 15,000
tickets to regular-season games this weekend, team Dir of
Ticket Ops Roy Sommerhof said that as of last week, he had
fielded "about 350 formal complaints" about seats from
season-ticket holders at the team's new stadium. Many
complainants were "requesting seat reassignments." While
reasons "varied," many of them "had to do with railings that
were spoiling views." If ticket holders who go to their
seats and "test the view" are still dissatisfied, they "will
be relocated and the seat held out for single-game sales to
buyers who are warned of the problem" (SUN, 8/18).
