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THREE CONSUMER GROUPS LAUNCH CAMPAIGN AGAINST TICKETMASTER
Published March 22, 1995
Three consumer groups yesterday launched a campaign to fight what they call "unfair ticketing practices" by ticket agencies. The groups seek legislation to cap service fees, force agencies to disclose surcharges and make sports, concerts, plays and other events more accessible to the public. Maura Brueger, Exec Dir of Consumers Against Unfair Ticketing (CAUT): "The entertainment- ticketing industry is one of the least consumer-friendly industries in the country, providing consumers with no choice, no information and unreasonable charges." CAUT held a joint press conference yesterday with representatives of the U.S. Public Interest Research Group (U.S. PIRG) and the Consumer Federation of America. CAUT was formed following the '94 dispute between Pearl Jam and Ticketmaster. A U.S. PIRG study of 80 recent events nationwide said TicketMaster added an average of 27% in fees to ticket prices. But Judy Black, Senior VP at TicketMaster, said the company's per-ticket fee averaged only about 12% over the last five years. But U.S. PIRG's Bill Wood said TicketMaster does not include handling charges in their per- ticket fee percentage, which brings it to 27% (Jacqueline Gaulin, WASHINGTON TIMES, 3/22). OTHER TICKETMASTER NEWS: According to this morning's N.Y. TIMES, TicketMaster is considering getting into the airline ticketing business. TicketMaster CEO Fred Rosen is said to be considering a possible alliance with American Express for the new venture (N.Y. TIMES, 3/22).