Safety must be top priority
The simpler, more frightening theme: Was it safe to attend a baseball game? While top sports executives talk about improving the fan experience, there is one experience that should never be taken for granted — the ability to attend a sports event without concern of physical harm.
Steps can be taken: Far tougher alcohol restrictions should include better cooperation with alcohol sponsors for responsibility actions, better coordination with concessionaires with a focus on real vigilance and tougher steps by security for zero tolerance. The fan experience may be fine in the premium seats; the upper decks and parking lots tell a different story. Teams want to focus on the fan experience? Start with safety and security. That’s what should keep today’s decision-makers up at night.
Abraham D. Madkour can be reached at firstname.lastname@example.org.