Eagles Look To Incorporate AI Into App-Based Messaging System
The Eagles plan to incorporate AI into a new app-based messaging system for employees that was officially rolled out during the team's home-opener against the Redskins on Sunday. Instead of giving Lincoln Financial Field's 3,000 gameday staff walkie-talkies to communicate with each other, the Eagles worked with Satsifi Labs and app developer YinzCam to create a messaging system within the team's mobile app. The app is aimed at helping staff improve the fan experience by allowing them to more efficiently spot and respond to issues before and during game days. Moving forward, the Eagles want the AI to give gameday staff with different job responsibilities automated access to the app and provide employees customized information that will help them do their job, Eagles Dir of Digital Technology Tanmay Patel said. "Folks that have been posted to serve premium members will have very different types of questions (from fans), versus someone at concessions versus someone at security," Patel said. "So we're actively thinking through how to develop those baked in artificial-intelligence nuances around individual employees." During Sunday's game, there were roughly 150 messages sent from Eagles' gameday staff to the team's command post. Most of the fan-related queries that employees submitted dealt with requests for wheelchairs, locations of Verizon mobile phone charging stations and fans asking staff if their lost car keys were turned into the stadium's lost-and-found department. To date, 604 different employees have submitted a total of 1,115 questions. Overall, there have been 5,458 message exchanges between employees and the Eagles' command post.