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Volume 26 No. 176
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Pimlico Asks For Patience From Ticket Holders In Closed Section

Pimlico Race Course has been "asking for patience from ticket holders calling to exchange Preakness seats they purchased that are among the nearly 7,000 in a section that the Maryland Jockey Club has closed because it is no longer safe," according to Doug Donovan of the BALTIMORE SUN. Calls to the number listed for exchanging tickets were "greeted by a message warning callers of extended waits." A jockey club official said that the company had "sold 3,100 seats in the affected area" and that it had "completed transactions with 1,900 people already." In the days after the announcement, the Preakness Stakes’ official Facebook page "displayed frustration from some people who commented on the company’s post about the closure." Several people were "unsure whether their tickets were in the 'Northern Grandstand.'" Others who left comments had "clearly lost their patience, but the moderator of the page answered every concern by repeatedly providing the proper name of the closed section, giving people the phone number and an email they could use and apologizing for the inconvenience." One person said it took her an hour and a half to get her tickets resolved. Another said that the wait was 40 minutes. The "worst experience" came from someone was on hold for two hours on two separate days (BALTIMORESUN.com, 4/18).