This is the first season that the Ravens have done away with paper tickets in favor of mobile onesravens
The Ravens "ushered in a new era of digital ticketing" before Thursday's preseason opener against the Rams, and many fans "found themselves meeting the new technology with relative ease," according to Katherine Fominykh of the BALTIMORE SUN. Flashing a digital ticket on an iPhone or a season-ticket holder’s card was "quick for those who arrived early," but the lines "lengthened as kickoff loomed, as with any game." One gate was "closed because of construction, which didn’t help." It was "easy to forget that for many Ravens fans, the conversion hadn’t been so breezy." On Wednesday, multiple season-ticket owners who "didn’t want to attend the game discovered that when they tried to gift tickets to friends or family through the Ravens Mobile App, their intended recipients would receive dead links." Ravens Senior VP/Ticket Sales & Operations Baker Koppelman said that the system outage "lasted most of Wednesday and was directly tied to Ticketmaster" (BALTIMORE SUN, 8/9).
