NFL Exec VP/Business Operations Eric Grubman today appeared on NBCSports.com's "ProFootballTalk Live" and discussed the displaced Super Bowl ticketholders.
Host Mike Florio asked, "So there will be some type of offer made to the 864, similar to the offer that was made to the 400 who didn't get in at all?"
Grubman: "I really can't say because I have no frame of reference. I just don't know what the situation is. I've gotten a couple reports and we've been incredibly focused just on the 400, the people who didn't get to see the game at all. ... There's two levels of responsibility. The way we look at it is, we're the National Football League, we're presenting the game, these are our fans, and a lot of them are heartbroken and they're mad. We accept the responsibility for that, and we've got to figure out how to get them to give us a second chance. When it comes down to figuring out how to make sure this never happens again, we'll be looking at our internal processes, and how we work with contractors, and how we work with host clubs and so forth and so on. ... This is a tough situation, a lot of people probably could have done things better or differently."
When asked about the lawsuits facing the league, Grubman said, "I'm not surprised at the litigation. But it’s not going to change the fact that we think we need to talk to our fans, tell them we're sorry, and try to make this better, and not let it happen again" (NBCSPORTS.com, 2/10).
