Executive Vice President & General Manager,
AmericanAirlines Arena and the Miami HEAT
A veteran of the dynamic South Florida sports market for more than two decades, Kim Stone’s experience spans almost every functional area of a professional sports team. She has been an integral part of building the success of the Miami HEAT and AmericanAirlines Arena by developing and implementing sound business strategies and management practices.
Promoted to her current position of Executive Vice President & General Manager in 2006, Stone oversees several business departments including Business Intelligence, Data Analytics and Digital Strategy. She is responsible for the service and retention of the Miami HEAT’s season ticket holder base, which ranks among the top five in the NBA. This unique combination of responsibilities allows Stone to create an atmosphere at AmericanAirlines Arena that begins and ends with a laser focus on exceptional guest service. According to Pollstar Magazine’s 2017 year-end rankings, the waterfront venue maintains its position as #1 in Florida, #6 in the United States and 16th in the world for total ticket sales.
In 2013, Venues Today named her to their “Women of Influence” list and the Sports Business Journal has recognized her talents twice: as a “2016 Game Changer” and in June 2017 as a “Power Player In Venue Management.” In the summer of 2009, the South Florida Business Journal honored her as part of its inaugural class of “Influential Business Women.” And in 2014, Stone’s alma mater, the University of North Carolina at Chapel Hill School of Journalism and Mass Communications inducted her into their Hall of Fame.
Strengthening Security in and Around the Venue
Keeping fans safe within and around a venue is paramount for any organization and the task continues to be increasing difficult. This roundtable discussion will explore how organizations can share critical information, what can be done to better secure the perimeter, how technology can help to secure a building, and what can be done moving forward to increase fan safety.