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SHANNON MILLER

Digital Strategy and Interactive Experience Practice Lead, Communications Sector, North America, Global Business Services
IBM

Shannon Miller is the North America Digital Strategy and Interactive Experience lead for IBM’s Communications Sector. 
Shannon has over 19 years experience in business consulting and over 14 years focusing on Customer Experience with a focus on the Media and Entertainment, Retail, and Energy and Utilities industries.

Shannon has led IBM’s strategy globally for the Retail business and Smarter Commerce initiative as well as IBM’s Sports and Entertainment Practice.  He has spent several years in IBM’s Customer Strategy consulting practice and regularly contributes to IBM’s thought leadership.  Most of his time is spent working with clients on improving customer experience.

Shannon has a B.S. in Marketing from the University of Alabama and received his M.B.A from Emory University.  He resides in Atlanta, Georgia with his wife and 3 children.