SBD Global/October 3, 2012/International Football

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  • Liverpool Is EPL's Best In Customer Service, Crystal Palace Tops Champions

    EPL club Liverpool FC and Championship club Crystal Palace have gotten things right when it comes to customer service guidelines. That’s according to a comprehensive review of Premier League and Championship club charters carried out by the Football Supporters’ Federation. Every club charter was rated 0-5 across a range of categories encompassing accessibility, timeliness, quality, clarity of complaints procedure, appeals process, and contacts for the relevant league and Independent Football Ombudsman. Club charters provide consumer information and protection with guidelines on club policy relating to ticketing issues, complaints procedures, community work, merchandise and more. While Liverpool topped the Premier League table, Wigan Athletic, Tottenham Hotspur and Arsenal pushed them with well-crafted club charters. This season’s on-field favorites Man City struggled when it came to club charters finishing joint 15th alongside Fulham. In the Championship Crystal Palace scored a perfect round to top the Championship table at a canter. Birmingham City and Leeds United battled it out for the runners-up spot while Sheffield Wednesday, Burnley and Cardiff City all secured top-six finishes. Ipswich Town propped up the table with the Tractor Boys failing to provide fans with a club charter at all. The FSF said that Crystal Palace deserve special praise for their willingness to work with supporters (FSF).

    Premier League Accessibility Current Quality of Charter Complaints Procedure League Details IFO Details Bans Process Total
    Liverpool 5 4 5 3 1 5 0 23
    Wigan Athletic 5 4 5 3 0 5 0 22
    Tottenham Hotspur
    1 4 5 5 1 5 1 22
    Arsenal 3 0 3 5 5 5 0 21
    West Ham United
    5 4 3 5 0 0 0 17
    Everton
    4 4 5 3 0 0 0 16
    Sunderland
    4 5 4 3 0 0 0 16
    QPR
    5 4 3 3 0 0 0 15
    Aston Villa
    5 0 3 5 0 0 0 13
    Chelsea
    2 0 3 3 4 1 0 13
    Manchester United
    1 0 3 3 1 5 0 13
    Norwich City
    4 5 3 0 0 0 0 12
    Newcastle United
    5 0 3 3 0 0 0 11
    West Brom Albion
    5 0 3 0 0 0 0 8
    Fulham
    1 0 2 3 0 0 0 6
    Manchester City
    1 0 2 3 0 0 0 6
    Reading 0 0 0 0 0 0 0 0
    Southampton
    0 0 0 0 0 0 0 0
    Stoke City
    0 0 0 0 0 0 0 0
    Swansea City
    0 0 0 0 0 0 0 0


    Average 11.7

    Print | Tags: International Football, United Kingdom
  • Spain Will 'Exhaust All Means' To Prevent Gibraltar From Gaining Full UEFA Membership

    Spanish Education, Culture and Sports Minister José Ignacio Wert said that he hoped Gibraltar's provisional admission as part of UEFA "will not become a definitive acceptance," according to EUROPA PRESS. Wert said he was "reasonably" optimistic that "this proportionality will not become a definitive acceptance." He also revealed Spain will "exhaust all means" to prevent Gibraltar from gaining full membership of UEFA (EUROPA PRESS, 10/2). REUTERS' Iain Rogers reported that a decision on "whether to grant full membership" will be taken at a UEFA Congress in London next May. Wert also said that Gibraltar's provisional membership meant it could not yet take part in UEFA competition and revealed his ministry and the foreign ministry "would work to block full membership." Spain claims sovereignty over Gibraltar, which sits at the "southern end of the Iberian peninsula at the entrance to the Mediterranean." Gibraltar's government criticized Spain's opposition to it joining UEFA, saying in a statement "football and all sport should never be allowed to mix with politics" (REUTERS, 10/2).

    OBSTACLES TO OVERCOME: The AFP reported that Gibraltar Football Association General Secretary Richard Manning said there were still "quite a few obstacles" to full membership. Manning said that entry to UEFA would be "important to the territory," allowing youth teams in particular to compete against other European teams. The Gibraltar league is made up of six teams in the premier division, "10 in reserves, 12 in the second division, three women's teams, and 47 junior teams from under-sevens to under-16s with about 600 young players" (AFP, 10/2).

    Print | Tags: International Football, Europe
  • Former Croatia Footballer, Part-Time Model Now Head Coach Of Fifth Division Team

    Former Croatia women's football int'l and part-time model Tihana Nemcic "has taken over as coach of a Croation men's football team -- fifth division side NK Viktorija Vojakovac," according to the London DAILY MAIL. The 24-year-old graduated in July from the country's Sporting University. At NK Viktorija Vojakovac, "she has asserted herself as the one in charge -- not the center of a media stunt." Nemcic said, "I am the head coach, and I have full liberty to create and plan the team's tactics. If a woman and a man have the same professional qualifications for a coaching job, I see no reason why I should not get into male football." The team is currently eighth in the 16-team league standings with four points after one win, one loss and one draw (DAILY MAIL, 10/1).

    Print | Tags: International Football, Europe
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