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SMT Conference: NFL, TV Execs Explore Ways To Improve At-Game Experience
Published November 14, 2013
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REDZONE AT THE STADIUMS: Donovan said the Chiefs show the RedZone Channel at Arrowhead Stadium during game breaks, but "received a lot of feedback from fans that said, 'Don't mess with the game. I want to see the game.'" Glat said RedZone is "terrific to show in-stadium before" a late-afternoon kickoff. "Fans are clamoring for it," he said. "You want to offer it in one shape or another. We do offer it from time to time on the big screen and the app. But you want to continue to have the excitement around the game." Glat also said that fantasy lounges are a "double-edged sword because while you don't want to stop the train of technology, you need to pour your resources into getting fan focus on the field. If all the fan is going to do is go into a fantasy lounge or a RedZone bar, then they honestly don't need to come to the game." Cowboys Exec VP, COO & Dir of Player Personnel Stephen Jones said, "One of the toughest things remains getting fans back to their seats after halftime." Jones: "Sometimes it won't be until halfway through the third quarter, especially in the club levels where fans are eating or watching RedZone and they're distracted." NBC Sports Group President of Programming Jon Miller said his game broadcast directors "want a full stadium all the time. The game is on our air because it's important."
STADIUM CONNECTIVITY ISSUES: Donovan said Chiefs fans "want the connectivity" that comes with Wi-Fi capabilities, though they "don't tap into it all that often." Donovan: "But they want to know it's there and they want it to be efficient." Glat said beyond spending money on upgrades, "there are some laws of physics limitations on 80,000 people simultaneously trying to connect and get access." He noted, "It's a money issue in that we need to continue to invest in new technologies, but we might run into some physical limitations at some point." Miller added the NFL "may be the only league out there where 80,000 fans come to a stadium and expect [connectivity]." They expect to be able to access RedZone and their fantasy teams," Miller said. "I don't think you see that anywhere else. And the feeling is that they're paying for it through their ticket price."
OTHER LEAGUE ISSUES: Donovan thinks the NFL flex scheduling policy is a "good tool for the league to make sure the right games are on the right showcase opportunities." However, he warned of "fatigue from season-ticket holders" toward primetime games. Donovan, speaking on good teams and teams in larger markets, said fans are "used to that Sunday afternoon experience. Then, all of a sudden, you're playing almost every game in primetime. There's a clamoring for a balance." Donovan, when asked whether the league can build Thursday night as appointment viewing for NFL games, said, "From what we see at the league standpoint, we can pretty much build any night as NFL night." Meanwhile, Miller discussed increased ratings for the league despite some traditionally strong teams struggling on the field and said, "The product in that case is almost bulletproof."
Check our On The Ground blog for continual updates from the conference, including a podcast recapping the highlights from Day 1 of the event.