SBD/June 3, 2013/Franchises

Indians Feel "Terrible" About Game's Late Ending; Vow To Give Fans Make-Good Deal

Indians execs hope to have a make-good offer to affected fans by sometime this week
Indians President Mark Shapiro on Saturday said that the organization "feels 'terrible' about what fans endured Friday night" when a game versus the Rays did not end until 2:53am ET following three rain delays that totaled 4 hours, 49 minutes, according to Dennis Manoloff of the Cleveland PLAIN DEALER. Shapiro said that the organization is "working to 'make it right.'" He "hopes to have some sort of make-good ironed out" by this week. Indians officials said that fans "should hold onto their tickets." Shapiro added that as of Saturday afternoon, the team had "received a relatively small number of complaints about the entire evening." He said, "We played the game, so there's no legal obligation, but we are going to make some effort to address the fact that we feel terrible and want to make it right to them and provide them with an alternative" (Cleveland PLAIN DEALER, 6/2). Meanwhile, in Cleveland, Michael McIntyre reports the Indians "want fans to come to games so much they’ll even provide the ride" as the team is offering "one new means of transportation: A bus ride from the suburbs on the Indians Express." The team is "offering the park and ride deal for games June 14, 16 and 22 and July 5 and July 13th from five suburban locations." Rotating among the suburban locations "will be the new Fox Sports Ohio Fan Express bus." Shapiro said, "In all our market research, one of the significant barriers to entry into Downtown Cleveland and Progressive Field has been access to transportation. There are many safe, reliable and cost-effective means to get to our ballpark" (CLEVELAND.com, 6/3).
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