SBD/September 23, 2011/Facilities

Times Union Center GM Bob Belber Calls Aramark Service "Unacceptable"

Belber says Rangers-Devils exhibition game is one event Aramark "did not handle well"
Times Union Center GM Bob Belber "had some strong words" about how concessionaire Aramark handled the large crowd during a Rangers-Devils preseason game after fans “were stranded in the concourse by shoddy food service,” according to Pete Dougherty of the Albany TIMES UNION. The game “drew 9,420 Wednesday night to Times Union Center, a building record for an NHL exhibition game.” Dougherty writes Aramark’s response to the “understaffed concession areas and long lines in corridors was fairly sad.” Belber: “To have what happened with the concessions, (which) caused people to be in line way too long, take away what otherwise would have been a great experience is absolutely unacceptable.” Aramark Senior PR Manager David Freireich in a statement said, “We’re working closely with our clients to address and correct any issues for future events." Belber: "I will say they’ve done a good job in prior major events -- concerts, other big sports events. This was one big event that they did not handle well” (Albany TIMES UNION, 9/23).
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