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NFL Offers Face-Value Refund Or Free Ticket To All Affected By Seating Fiasco
Published February 11, 2011
TAKING RESPONSIBILITY: NFL Exec VP/Business Operations Eric Grubman Thursday appeared on the "PFT Live" podcast and said there are "two levels of responsibility" for the fiasco. Grubman: "The way we look at it is, we're the National Football League, we're presenting the game, these are our fans, and a lot of them are heartbroken and they're mad. We accept the responsibility for that, and we've got to figure out how to get them to give us a second chance." He added, "When it comes down to figuring out how to make sure this never happens again, we'll be looking at our internal processes, and how we work with contractors, and how we work with host clubs and so forth and so on. ... This is a tough situation, a lot of people probably could have done things better or differently" (PROFOOTBALLTALK.com, 2/10). Grubman on ESPN Radio 970 Pittsburgh added, "We screwed it up. I can't change that. I'm a football fan and before I worked at the Super Bowl I took my young sons and my father ... to see the New York Giants and if that would have happened to me, I would be furious" (ESPNDALLAS.com, 2/10). Grubman said the seating issue was a "mistake of monumental portions." Grubman: "The facts are that we just didn't get the temporary seating finished in time." Meanwhile, Grubman said the only condition on the two offers to the 400 displaced fans is that they "accept the offer and that they agree that that's it." Grubman: "In other words, we don't want a fan accepting the offer to be part of some sort of litigation" ("The Call," CNBC, 2/10).