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FLEETCENTER EMPLOYEES UNDERGO PERSONALITY FACELIFT
Published August 30, 1995
In her "Private Sector" column in the BOSTON GLOBE, Joan Vennochi examines the transformation employees of the new FleetCenter are undergoing as they move over from the old Boston Garden. In preparation of the FleetCenter's opening next month, "the crusty old guard at Boston Garden is being handed a new look -- rugby shirts and chinos for concession workers -- and will be asked to come to work with a smile instead of a snarl." At a recent workshop, workers were told to "forget their old job description" -- they are all "entertainment-enhancers and coworkers." FleetCenter VP of Human Resources Patricia Murphy, on Delaware North Chair Jeremy Jacobs, who owns the bruins and the new building: "The chairman wants Disney" (BOSTON GLOBE, 8/30).