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Mitch Modell Calls "Undercover Boss" Experience "Life-Changing"
Published November 2, 2012
Modell: “When you work with your associates on the front line, you find out things that in your wildest imagination you never find out about. It was life-changing for me.” Modell added as a result of the experience, “we changed a lot of processes in our company, the way we even look at our associates. We never had a formalized training in terms of recognizing top performers and when you looked at some of these associates, how dedicated and caring they were and how talented they were, it showed us some great opportunities” (“CBS This Morning,” CBS, 11/2).